帮助支持
- 接入、排错与安全相关的问题解答
- 按主题分成三页,也可以直接用左侧搜索
- 没找到答案可以写邮件到 [email protected]
先确认三件事
遇到问题时,先按这个顺序排除,大部分情况能自己定位:
- 地址对不对 —— OpenAI 格式带
/v1,Anthropic 与 Gemini 原生不带。写错了通常报 404 - Key 有没有问题 —— 是否完整复制、是否已删除或停用、余额是否充足。对应 401 与 402
- 是不是限流 —— 看响应头
Retry-After,按指示等待即可。对应 429
When you hit a problem, rule these out in order — most issues can be traced this way:
- Is the URL right — OpenAI-format endpoints include
/v1; Anthropic and Gemini native endpoints don't. A mistake here usually means a 404 - Is the key OK — was it copied completely, has it been deleted or disabled, is the balance sufficient? These map to 401 and 402
- Are you being rate limited — check the
Retry-Afterresponse header and wait as instructed. This maps to 429
需要人工支持
写邮件到 [email protected],附上这些信息能大幅缩短定位时间:
- 请求的时间点与接口路径
- HTTP 状态码与完整错误体
- 响应头里的
Retry-After、request id等标识 - Key 名称(不要贴完整 Key)
- 最小可复现的请求体
Email [email protected]. Including the details below shortens diagnosis considerably:
- When the request happened and the endpoint path
- The HTTP status code and the full error body
- Identifiers from the response headers such as
Retry-Afterandrequest id - The key name (never paste the full key)
- The smallest request body that reproduces the issue